Returns & Exchanges
At Hestan Culinary, we stand behind the quality of our premium cookware. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 45 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your unused Hestan products in their original manufacturer packaging and include all inserts to ensure a safe transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your box over any previous shipping indicators.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing